QualityLogic’s technical support is provided by the engineering and subject matter experts who developed the QualityLogic Wi-SUN FAN v1.0 Test Bed Controller and currently provides all TBC updates and major revisions for the Wi-SUN Alliance.
Questions regarding the interpretation and meaning of the protocol technical requirements are answered within a day. Insight is also offered into why specific technical requirements were included, how the requirements are tested as part of the certification program, and past experiences of typical implementation behaviors.
Maintenance Contracts cover product updates and are separate from Technical Support.